We will be glad to go over them with you. Otherwise we will infer that you have read, understood and agreed with all the terms of the sale.

Upon placing Order in person, Via Regular Mail, Email, Online Order Form or by Phone

Mailing Address:
King Richard Co
15 Union St, 5th FL( Our New Address )
North Andover, Ma 01845
Local 978-687-9175
or 978-687-9177
Fax 978-681-4163
Email Us
Business Hours
9 Am - 5 Pm Monday - Thursday
Fri 9 Am - 4 Pm (Eastern Standard)

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No Returns on Instructional Items

Tool And Kit Return Policy

For best results Paintless Dent Removal tools should only be used on Original Factory Paint, even then Results may still vary and are not guaranteed.)

(Keep in mind not all dents can be pulled using dent pulling tools)

Orders placed with a credit card are billed at the time of the order, To eliminate Declined, over the limit or out of date card problems.
Credit card orders over $1000.00 may be charged additional 3% credit card Processing Fee
Clients have the option to pay for orders over $1000.00 with a Bank or Certified Check
Orders will typically arrive within approx. 1-3 weeks from date of order. ( Usually 7 - 10 Days )
Special orders may take longer. ( Down Cushion , Custom Canvas, Etc. )
Delivery time will depend on the nature of the order.
Additional Ship time may apply for Out of Stock or backordered items.
Prices and Products are subject to change with out notice.
Older Web Pages in our website may not reflect accurate and current pricing.
Before placing an order it is up to the client to be sure he or she is paying the
most accurate and current price.
Please be advised that web pages that have the address www.netway.com
incorporated in the address field are old and inaccurate pages.

Minimum Orders / Canceled Orders and Custom Purchases

King Richard Co
Will accept any order value with no minimum requirements. However, a $10.00 handling fee will be assessed for orders below $25.00
10 % surcharge on items purchased in less than full packages.

Return Policy

All Sales of Dent Removal Tools, Instructional Items & Machinery are final - No Returns
All other merchandise returns must be authorized by King Richard Co. and subject to
A 25 % Restocking /Administrative Fee ( Balance to be Store Credit Only)
Minimum Cancellation fee of 5% will be accessed on orders Canceled before they ship. (To Cover Non Refundable Credit Card Transition Fees)
Clients canceling orders or returning merchandise will be issued a store credit.
Down Cushions & Custom Canvas Orders Are Not Returnable.
Cut Yardage Material Items Such as Vinyl, Fabric, Clear Vinyl Etc. Are Not Returnable.
No returns or refunds after 30 Days of the original sale.
King Richard Co is not responsible for loss or damage that may occur during shipping or delivery.
All initial orders are pre-paid via Credit Card, Cod ( add 9.95 ) or wire transfer.
30 Day Net 2% 10 terms may be set up after review and confirmation of credit information.
Prices are subject to change without notice.
After Orders have Shipped King Richard Co. is not responsible for additional Duties or Taxes
International orders may be subject to additional shipping fees.
Order Terms And Conditions Subject to change with out prior notice

If paying by check allow 7-10 business days for checks to clear.

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